Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we may collect include:

Personal Information

• Name and email address when you contact us or subscribe to our newsletter
• Phone number if you choose to provide it for support purposes
• HP printer model and technical issue details when seeking assistance
• Feedback and communication preferences

Automatically Collected Information

• IP address and browser information for security and analytics
• Pages visited and time spent on our website
• Device type and operating system for optimization purposes
• Referral sources to understand how users find our website

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing technical support and responding to your printer-related inquiries
• Sending newsletters with helpful printer tips and troubleshooting guides
• Improving our website content and user experience
• Analyzing website traffic to optimize our services
• Preventing fraud and ensuring website security
• Communicating important updates about our services

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent for specific purposes
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who help us operate our website (under strict confidentiality agreements)
• In case of business transfer or merger (with prior notification)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant content and track effectiveness

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmission
• Regular security audits and monitoring
• Restricted access to personal information on a need-to-know basis
• Secure data storage with industry-standard protection measures
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from newsletters and marketing communications at any time
• Cookie Control: Manage cookie preferences through our consent tools

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: Retained for up to 2 years for support purposes
• Newsletter subscriptions: Until you unsubscribe or request deletion
• Website analytics data: Anonymized and retained for up to 26 months
• Security logs: Retained for up to 1 year for security monitoring

8. Third-Party Links and Services

Our website may contain links to third-party websites, including the official HP website. This privacy policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external websites.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:

• Posting a notice on our website homepage
• Sending an email notification to newsletter subscribers
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.